NEIT+2013+OpenSpace+3D

= Faculty 1:1 program support =

training
- outsource? insource? both? - faculty training?

support model - how to handle?
- loaner? -- can swap out 4 year-old comps into loaner pool - swap? - deal with genius bar? - support tickets -- put admin assistant as point of contact who adds tickets? -- simplify the support workflow -- let people request help easily - helpdesk -- need quick response 4 year AppleCare is available by request

backups
- ext HD - what does this mean for legal discovery? - WGM forced sync of docs and desktop (John Hutzler does this) - external cloud services for backup?

expense / responsibility
partial financial responsibility - is this OK with HR if someone isn't opting in? does this become part of evaluation for faculty?

unboxing
- let faculty do initial setup? - pre-image & put back in box? -- retrigger initial setup after this?